Data Deletion Policy
Effective: 10 August 2025
How to request deletion
Send a request by email to info@schotivity.com or message us on WhatsApp.
We will confirm receipt within 2 business days and complete deletion within 7 business days (unless law requires otherwise).
Identity verification
- We may ask you to confirm the phone/email used with us.
- For child data, we may require proof that you are the parent/guardian.
What we delete
- WhatsApp chat details we stored to serve your request.
- Contact details (name, phone, email) and internal notes tied to your inquiry.
- If you’re a provider: program details you supplied, upon your request.
What may remain
- Data we must keep to comply with law, prevent fraud, or resolve disputes.
- Backups/logs that auto‑expire on a rolling basis (we do not use backups to serve you).
- Messages still residing on WhatsApp’s infrastructure (subject to Meta/WhatsApp terms).
Request template
Copy/paste the following in email or WhatsApp:
Contact
Email: info@schotivity.com · WhatsApp: +974 66333722
Meta review note: our exact legal name and single official email appear in the footer below.